It’s common to find SaaS companies working tirelessly to deliver awesome customer service and increase efficiency at the same time. Needless to say, running a support department is a hefty investment, so your team needs to be efficient without compromising the quality of your service. A truly great company puts its customers at the centre of its operations, and prioritises hiring and developing skilled customer service agents. Document360 has been built to enable you to create a stylish help centre aimed at either internal staff or external stakeholders. The publishing system has been designed to allow you to quickly create web pages and collaborate with a technical team using peer review and publishing. Want to know 14 essential customer skills that drive business growth? Viola! Should you require more information about Document360, please contact us on sales@qbsd.co.uk | 020 8733 7103
