If 2018 was the year in which AI became the word on everyone’s lips, 2019 will be the year in which we see businesses actually start to put this tech to good use, says ABBYY’s global VP Neil Murphy.
As business leaders (and their HR departments) will spend lots of time and energy selling automation internally in 2019, older employees – who our research found are much less inclined to automate part of their jobs – will start to buy into automation.
Our research found that over 55s are much more likely than millennials to prioritise mundane tasks such as electronic filing and maintaining databases, that are easy and practical to automate. Thus, we can expect to see older employees start to hand over these tasks to automation, as their relationship with AI strengthens.
By the end of 2019, we think that half of older workers will begin to turn to automation for the tasks they know can be carried out by robot colleagues.”
6. RPA will become mainstream – but you’ll need to up your data capture game
In 2019, CIOs and IT leaders will realise that to truly benefit from the impact of RPA on their business, they need to massively improve their capture capabilities. RPA and data capture work better together – the bangers and mash of enterprise IT. Together they can help solve the biggest challenges facing AI-adopting IT departments – how to improve the quality of data, and how to use this data to bring the most benefits to the business.
