When motorway services retailer Roadchef sought to predict and prevent problems across its network of 28 service stations, the company turned to RealVNC.
RealVNC – a QBS partner — enabled Roadchef to reduce the number of repeat calls as well as call handling times, system downtime, and travel costs.
By deploying RealVNC remote access software VNC Connect with an Enterprise license, Roadchef gained instant, remote IT support for its teams.
And the resulting real-time connections to customers improved interactions for both employees and customers. Read more about it in the customer case study here.
Birmingham-based Roadchef boasts 28 service stations and 2,600 staff located all around the UK. Diverse helpdesk requests are typical, including the need to troubleshoot and fix PCs remotely and securely without needing to visit a site.
How RealVNC helps the helpdesk
Fuel savings alone meant the license paid for itself within three months, RealVNC confirms.
Problems with email, printers and more can now be solved remotely by a three-person helpdesk team. RealVNC features include a deployment tool, file transfer options, and single sign-on authentication.
At QBS, we stand behind RealVNC and the VNC Connect solution used by millions whenever they need to share computer screens with team members locally or anywhere in the world.
Though specific business benefits of a remote access strategy may vary across industries, compelling themes emerge when speaking with customers.
These include a requirement for seamless connectivity directly or in the cloud in both Professional or Enterprise use cases — driving operational efficiency.
An enterprise subscription delivers tools that enable teams to respond to today’s ever-changing business landscape. Meanwhile individual office professionals may typically struggle to multi-task, unable to be in more than one place at a time.
To discover more about how to reduce costs, save time, lift quality, mitigate risks and meet business objectives with RealVNC, give us a call at QBS on +44 (0)20 8733 7100 – or send a message.
( Image: Killington Lake Services by Bill Boaden under the Creative Commons Attribution-Share Alike 2.0 Generic license )